Privacy Policy

 

Introduction 

SM FRESH BAZAR ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our grocery app (the "App").

 

Information We Collect 

1. Personal Data 

   - Name 

   - Email address 

   - Phone number 

   - Home address 

   - Password (hashed for security)

2. Shopping Information 

   - Shopping history 

   - Favorite items 

   - Shopping lists

3. Payment Information 

   - Credit card details (tokenized for security) 

   - Payment method preferences

4. Location Data 

   - Location services (for store finder and delivery)

5. Device Information 

   - Operating system 

   - Device type 

   - App version

6. Analytics Data 

   - App usage patterns 

   - Crash reports

 

How We Use Your Information 

1. App Functionality 

   - Process orders and payments 

   - Personalize your shopping experience 

   - Improve app performance

2. Marketing and Promotions 

   - Send newsletters and promotional offers 

   - Offer loyalty programs and discounts

3. Customer Support 

   - Respond to inquiries and feedback

4. Compliance and Security 

   - Comply with legal requirements 

   - Prevent fraud and ensure security

 

Data Sharing 

1. Third-Party Service Providers 

   - Payment processors 

   - Delivery partners 

   - Marketing agencies

2. Anonymized Data 

   - For market research purposes

 

Data Protection 

1. Encryption 

   - We encrypt payment information and personal data to protect against unauthorized access.

2. Access Controls 

   - We use secure servers and limit access to authorized personnel only.

3. Data Retention 

   - We retain data for as long as necessary to fulfill the purposes outlined in this policy.

 

Changes to This Policy 

We may update this policy from time to time. We will notify you of significant changes through the App or via email.

 

Contact Us 

If you have any questions or concerns regarding this Privacy Policy, please contact us at: 

support@smfreshbazar.com

 

Governing Law 

This Privacy Policy is governed by and construed in accordance with the laws of [Kerala/India].